How can I track my order?
Please refer to the email confirmation sent to you. There you will find a tracking link for your order.
If you did not add your email contact us on WhatsApp number +971 50 585 0461 and we will send you the link.
I just placed my order. Can I still make changes to my cart?
Cancelling an item is possible before the order is shipped, please submit your cancellation to info@myjooti.com and we will process the cancellation as soon as possible.
In the case that the order is shipped you can always return the items.
How can I cancel my order?
Please send us an email to info@myjooti.com. We will try to process the cancellation as quickly as possible.
Unfortunately, once an order is shipped (you will be notified by receiving an email confirmation) it cannot be cancelled, as it has already left our warehouse.
Do not worry, you can always return your item(s), within 14 days from the delivery date.
I've received the wrong/faulty item or an incomplete order. What can I do?
In the case of a wrong/faulty item or an incomplete order, please get in contact with us. We will collect the order and deliver the correct one.
Collection and delivery is complementary.
Do you have sales?
Yes, to get notified about our sales subscribe to our Newsletter.
How do I use discount code?
You can add your discount code on your checkout page and the discount will be reflected in the total amount.
Discount codes apply only to full price items.
I still have more questions, how can I contact you?
For more information, please contact us by e-mail at info@myjooti.com or call/WhatsApp our customer service on +971 50 585 0461.
Do you offer cash on delivery?
COD is ONLY available in UAE.
Do you offer payment installment?
Tabby is available in our website simply select Tabby payment at checkout.
How do I know my shoes size?
Refer to our size chart for more details and if you are still unsure feel free to WhatsApp us on +971 50 585 0461 and we will assist you.
